Chain Restaurant Reviews: Panera has gotten worse

This chain sandwich store seems to have downgraded the quality of its sandwiches.

I discovered Panera during the pandemic, when I was looking for restaurants that offered family meals. I had heard, of course, of Panera before, but never felt compelled to try it. We had it several times during the pandemic, and I became a fan of their tomato soup and their steak and horseradish sandwiches. Still, after a while I forgot about it altogether until last week, when I got an e-mail with a free birthday pastry offer from them, and then saw them in the news for their literally killer drinks. So I got a craving and, after three years, I decided to order another family deal.

Panera has changed a bit since I last ordered. It still serves sandwiches, pastries, salads and soups, but the sandwiches themselves have changed. The prices have sort of increased as well, but it’s the quality going down that is the real problem.

Like in the past, I ordered a family deal. It’s now $36, up 24% from what it cost in 2021. It comes with 4 half-sandwiches, a salad, a quart of soup and a baguette. Pannera no longer has my favorite steak with horseradish sandwich, and instead they now sell a ciabatta cheesesteak ($15) that comes in a ciabatta roll and is served with Provolone cheese, caramelized onions, peppadew peppers and garlic aioli. Ciabatta is a very substantial roll which calls for a lot of filling for balance. This sandwich lacked it, which meant that the overall result was just too bready. Both the onions and the peppadews are served chopped and there were so many of the latter that they overwhelmed the sandwich, I could barely taste anything else. In all, I don’t think I’d order this sandwich again.

I liked the bacon avocado melt ($11) more, and it was probably my favorite of the four sandwiches I tried. It was also the one with the thinnest bread. The sandwich was very simple, but very tasty. It had bacon bits, melted cheddar and sliced avocado. It comes in sliced sourdough bread with chipotle aioli. It needed more avocado, but it was actually quite tasty.

The smokehouse BBQ chicken ($12) was just OK. The chicken itself had no flavor, so the sandwich tasted only of red onions and BBQ sauce. I liked the sauce well enough, but not enough to order it again. this sandwich also came in a ciabatta roll, and there wasn’t enough filling to balance all that bread.

Finally, we had the chicken bacon rancher ($14), which comes with pulled chicken, bacon bits, white cheddar and ranch sauce in a black pepper focaccia roll. The focaccia was good, but it really overwhelmed the filling. The chicken, again, was under-seasoned and while the bacon was able to carry the sandwich through, it wasn’t that exciting. I also wouldn’t order it again.

The tomato soup ($9.50 bowl/$26 quart) was just as good as I remember – but really not significantly better than the packaged Panera soup that you can get at the supermarket. Given that it’s just $10-12 for the 32-oz package at Safeway, it doesn’t seem worth it to get it at the restaurant (unless it’s part of a family deal as in this case). The baguette ($2.20) with a crunchy, hard exterior and a very chewy middle, is quite good.

Finally, both my husband and daughter really liked the Caesar Salad ($10.40). The vegetables are fresh and crisp and there is enough dressing to cover them all. In the past, the family meal included the more expensive chicken Caesar salad, but as my daughter prefers it without chicken, we are actually happy that they’ve removed it.

I might try the family deal again, but I’d probably try other sandwiches to see if any are substantially better.

I also got a cinnamon roll ($4.60) as dessert, given that I had a free pastry coupon. It was the end of the day, so it was hard, but after microwaving it, it loosened. It was quite tasty.

*Update*

A couple of days after this meal, Panera got me again by sending me a couple of big “rewards”. One gave me 50% off a single entree and the other gave me a free drink, treat or cup of soup with a $10 purchase. Of course, the two could not be combined – only one reward per purchase. But Panera still had its “get 15% off gift cards” promo, so I got that as an additional discount. In all, I spent $21 to get 2 sandwiches and a cup of food, which isn’t bad but not super great either.

For my sandwich, I started with the bacon avocado melt ($11) but I got it in focaccia bread, and added tomatoes and caramelized onions. The results were great. I liked it better than the original.

For my freebie, I got a cup of the French onion soup ($7.60), which comes with a piece of bread, a bag of chips or an apple – though they gave me both the bread and the chips. The soup was actually pretty good, it had a nice caramelized onion flavor which was deep but not too bitter. It did need more cheese. I would have added more, but I then would have had to warm the soup – which was barely warm by the time it got home. Still, it was quite satisfactory. In all, half a sandwich plus the soup was a satisfactory meal and left me stuffed, and considering that I have the other half of the sandwich for later, it was a great deal – but only because of the promo. I did read that promos become much more stingy the more you go to Panera, so this will probably be my last time.

I also use the 50% off promo (in a separate purchase) to get a ciabatta cheesesteak for my daughter and her boyfriend. I doubled the meat (and should have doubled the extra lettuce) and half a sandwich was sufficient for each one of them for a mid-afternoon snack. The discount didn’t apply to the extra meat, only to the original price of the sandwich.

While you can make up to five customizations on sandwiches you order by themselves, you can’t customize them in the family meal. So I think I will order Panera again if I get good coupons, but not otherwise.

Panera
24133 Southland Dr
Hayward, CA 
(510) 732-0279
M-SU 7 AM - 8 PM